JFM Fund is part of the Julia Farr group.

At the Julia Farr group, we welcome feedback from people with disability, their families and supporters, and other people with an interest in our work.

We aim to make it as easy as possible for you to give us feedback because it helps us understand what we are doing well.

We recognise that feedback can include complaints, and this is equally important because it gives us an opportunity to improve our work. You will not be treated differently or unfairly for making a complaint.

 


How to provide feedback

 

There are four ways that you can give us your feedback or make a complaint.

 

Ways to provide your feedback

 

1. Complete the online form that can be found at the bottom of this web page. 

or

2. Download and complete the Complaints and Feedback Form PDF and return it via post to: JFM Fund, 104 Greenhill Road, Unley, SA 5061.

or

3. Send an email to grants@juliafarr.org.au, you may wish to complete and attach the Complaints and Feedback Form PDF.

or

4. Call (08) 8373 8388 and tell us you want to give feedback or make a complaint.

 


Complaints

 

Provide details of your complaint 

If you are making a complaint, please explain the problem and how you think it can be fixed. Include any information that can support your complaint.

 

Resolving your complaint

When we receive your complaint, it will be referred to the appropriate team and steps will be taken to resolve it as quickly as possible. We will keep the matter private. You will be informed of the steps that JFM Fund are taking to resolve the complaint within five working days.

 

Things you should know
  • You can make a complaint without giving your name, but it will be easier to fix the problem if we know your name.
  • We will keep your complaint private. We will only tell those people that need to know so that the problem can be fixed.
  • You can use a support person or interpreter to help you make a complaint.
  • If you are not happy with how we fixed the problem, the matter may be passed on to the Chief Executive Officer to review and provide a response.

 

For further information you can download a copy of our Complaints Policy below.

Please tell us your feedback or complaint

Name(Required)
Would you like us to contact you regarding your feedback? *(Required)
(ie. phone number, email address, postal address).
Provide as much detail as possible, including how you have been affected.
Have you previously been in touch with someone at JFM Fund about this matter? *(Required)
Acknowledgement of Country

In the spirit of reconciliation we acknowledge the Traditional Owners of Country throughout Australia and recognise their continuing connection to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples and cultures today.

Aboriginal and Torres Strait Islander peoples should be aware that this website may contain images or names of people who have passed away.